FAQ

:

🚚 Shipping & Delivery

How long does shipping take?
All orders ship from our US warehouse and typically arrive within 3-8 business days after processing.

How much does shipping cost?
Shipping is completely FREE on all US orders — no minimum required!

Do you ship internationally?
Currently we only ship within the United States.

Can I track my order?
Yes! You'll receive a tracking number via email once your order ships.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Item must be unused and in original packaging.

What if my item arrives damaged?
Contact us immediately at alfred.live02@gmail.com with a photo and we'll send a replacement or full refund right away.

How long do refunds take?
Refunds are processed within 5-7 business days back to your original payment method.

📦 Orders

Can I cancel or change my order?
Contact us within 24 hours of placing your order and we'll do our best to make changes before it ships.

I haven't received my order — what do I do?
Check your tracking number first. If your order shows delivered but you haven't received it contact us at alfred.live02@gmail.com and we'll sort it out!

Do you offer discounts?
Follow us on TikTok @portapaws for exclusive deals and promotions!

🐾 Products

Are your products safe for all dog breeds?
Yes! All our products are tested and safe for dogs of all breeds and sizes.

Where are your products made?
We source our products from trusted manufacturers and ship directly from US warehouses for fast delivery.

Still have questions?
Email us at alfred.live02@gmail.com — we respond within 24 hours! 🐾